COVID-19: Hospital Guidelines

Dear Sir/Madam,
Dear Patients and Visitors,

Across the world, countries are registering infections with the new Coronavirus SARS-CoV-2. These infections are also referred to as COVID-19 (Coronavirus Disease 2019).

Every winter, viruses such as influenza or the norovirus regularly lead to a sharp increase in the number of infections. This is always a major challenge for healthcare providers and especially for hospitals because the sick and freshly operated are particularly susceptible to infection. For our work at the HDZ NRW, this means that COVID-19 is basically no different, except that we must prepare for an even greater number of infections.

The most important goal of all hospitals faced with single of multiple cases of COVID-19 is to continue to treat all patients competently and appropriately. In order to achieve this goal, we need your support.

We urgently request you to adhere to the following guidelines:

  • For your own safety and the safety of our patients a general ban on visiting the HDZ has been at force since march 17. Therefore visitors have to use the main entrance to enter the clinic. Exceptions need to be coordinated with the responsible senior doctor.
    The risk of infection is higher in hospitals. If you have any symptoms such as high temperature, dry cough, exhaustion, headache, leg pains, shivering (possibly accompanied by diarrhea and/or vomiting), please contact your family practitioner in order to clarify whether you have an acute infection. Please only contact our Center or the emergency admission of other hospitals if you are seriously sick.
  • From 20 May, visits to normal wards are permitted with some restrictions and following registration using our Visitor registration form (please bring the form with you). Visits to normal wards in our hospital are permitted only for one person at a time, only after the third day of the patient's stay, and only for one hour per day.
  • From June 1, visits to the intensive care units are also possible with restrictions and registration (see visitor form). Click here for more details.
  • Keep yourself and those around you healthy!
    The virus is spread through the air via droplets, but also via the hands through direct or indirect contact with surfaces. It enters the body via the mucous membranes in the mouth, nose and eyes.
    • Keep your distance from others (>2m) and ensure that nobody can cough or sneeze close to you
    • If you need to cough or sneeze, do so into a disposable tissue, your elbow or directly onto the floor
    • Do not touch your mouth, nose or eyes with your hands
    • Wash or disinfect your hands as often as possible and necessary
    • Make a point of not shaking hands or hugging when you meet somebody
    • Make fresh air your friend! Air all rooms regularly and spend as much time as possible outdoors, where you also do not need to wear a face mask.

If you are healthy and would like to help us and any infected patients, you have the possibility to donate blood in one of our facilities. As the number of infections increases, not only will the number of potential blood donors decrease, but also the demand for blood products will probably increase. More information is available on Tel. 0800 4440777 or at

The NRW Ministry for Labor, Health and Welfare has set up an information hotline for Corona-related questions (Tel. 0211/8554774). You can reach the NRW service center Monday-Friday between 8.00 a.m. and 6 p.m.

Thank you for your support!

Prof. Dr. Jan Gummert
Medical Director
Herz- und Diabeteszentrum NRW, Bad Oeynhausen

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